Imagine you are about to attend yet another holiday party. You brace yourself for what’s to come: endless small talk, the relative who pushes all of your buttons, or the inevitable sugar rush that results from stuffing down your feelings with cookies or wine.
Often clients will ask me how to handle circumstances that might take them “off-script” during a presentation. After all, even with extensive preparation and a polished delivery, the conversation can take an unexpected turn. Here’s my best advice: